Privacy Policy &
Terms of Service

Information We Collect

When you contact us via WhatsApp or subscribe to our TiviMate subscription service, we may collect the following information:

• Contact information — your WhatsApp phone number, which you provide when initiating contact with us.
• Subscription details — the plan you select, activation date, and renewal history.
• Device information — the device type you use to stream (e.g. Firestick, Android TV), shared voluntarily during setup support.
• Technical information — information you share when reporting issues, such as error messages or streaming problems.

We do not collect payment card details directly. All payment processing is handled through secure third-party methods.

How We Use Your Information

The information we collect is used solely to operate and improve our TiviMate subscription service in Ireland. Specifically, we use your data to:

• Activate and deliver your IPTV subscription credentials.
• Provide technical support and resolve issues with your service.
• Send renewal reminders and plan upgrade notifications via WhatsApp.
• Improve the quality and reliability of our service based on customer feedback.

We do not use your data for unsolicited marketing, third-party advertising, or any purpose unrelated to your subscription.

Data Sharing & Third Parties

We take your privacy seriously. We do not sell, rent, or trade your personal information to any third party.

Your data may be shared only in the following limited circumstances:

• Service providers — trusted partners who assist in delivering our IPTV infrastructure, bound by confidentiality obligations.
• Legal requirements — if required to do so by applicable Irish or EU law, regulation, or legal process.

WhatsApp communications are governed by Meta's own privacy policy. We encourage you to review WhatsApp's terms when using the platform.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Active subscription data is retained for the duration of your subscription plus 30 days.
• WhatsApp conversation history is retained for up to 12 months for support continuity.
• You may request deletion of your data at any time by contacting us via WhatsApp.

Cookies & Tracking

Our website uses minimal cookies to ensure proper functionality and improve your browsing experience. We do not use advertising cookies or third-party tracking pixels.

• Essential cookies — required for the website to function correctly.
• Analytics cookies — anonymous data to understand how visitors use our website (e.g. Google Analytics, if enabled).

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of this website.

Your Rights (GDPR)

As a resident of Ireland or the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data ("right to be forgotten").
• Right to restrict processing — request that we limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to our processing of your personal data.

To exercise any of these rights, please contact us via WhatsApp. We will respond within 30 days.

Terms of Service

By subscribing to our TiviMate subscription service in Ireland, you agree to the following terms. Please read them carefully before purchasing a plan.

Eligibility

You must be at least 18 years of age to subscribe to our service. By subscribing, you confirm that you meet this requirement.

Service Description

We provide access to an IPTV subscription service compatible with TiviMate and other IPTV players. The service grants access to live TV channels and on-demand content delivered via M3U playlist or Xtream Codes over the internet.

Acceptable Use Policy

By subscribing to our service, you agree to use it responsibly and in accordance with the following conditions:

• The subscription is for personal, non-commercial use only.
• You must not share, resell, or redistribute your subscription credentials to any third party.
• You must not use our service to stream content for public broadcast or commercial purposes.
• You must not attempt to reverse-engineer, bypass, or interfere with our streaming infrastructure.

Violation of these terms may result in immediate suspension of your subscription without refund.

Payments & Refunds

Payment

All payments are processed securely via methods agreed upon through WhatsApp. Prices are listed in Euros (€) and include all applicable fees.

Subscription Activation

Your subscription is activated within minutes of confirmed payment. Credentials are delivered directly via WhatsApp.

Refund Policy

Due to the instant digital nature of our service, refunds are not available once credentials have been delivered and the service has been activated. We strongly encourage you to contact us with any concerns before purchasing — our team is available 24/7 via WhatsApp to assist.

If there is a proven technical fault on our end that prevents access to the service, we will offer an extension or resolution at our discretion.

Limitation of Liability

To the fullest extent permitted by applicable law, TiviMate Ireland shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of our service.
• Interruptions or disruptions to the service caused by third-party infrastructure, internet outages, or ISP throttling.
• Content accuracy, availability, or legality of third-party streamed material.
• Any issues arising from the use of third-party applications such as TiviMate, IPTV Smarters, or others.

Our total liability shall not exceed the amount paid by you for your current active subscription period.

Changes to This Policy

We reserve the right to update this Privacy Policy and Terms of Service at any time. When we do, the "Last updated" date at the top of this page will be revised.

Continued use of our service following any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

For significant changes, we will attempt to notify active subscribers via WhatsApp.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our Terms of Service, please contact us directly:

We aim to respond to all privacy-related requests within 30 days in accordance with GDPR requirements.